Cancellation and No-Show Policy
We understand that situations arise in which you must cancel your pet's appointment. Missed appointments, or appointments not canceled in an appropriate amount of time, hinder our ability to help other patients in need. We ask that you make every effort to keep your scheduled appointment and to
arrive on time. If you're running behind, please give us a courtesy call and we will make every effort to work your pet back into the schedule.
No-show refers to appointments that are canceled with less than 24-hour notice or clients who do not bring their pet at the scheduled appointment time. No-show appointments are subject to a $30.00 fee. We understand that unavoidable circumstances arise and may cause you to cancel within 24 hours. Fees in these instances may be waived.
By signing below you indicate that you have read, understand, and agree to this policy.
Poliza de Cancelacion y No Presentacion
Nosotros entendemos que se presenten situaciones en las que debas cancelar la cita de su mascota. Las citas perdidas o las citas que no se cancelan en un periodo de tiempo adecuado dificultan nuestra capacida de ayudar a otros pacientes. Le pedimos que haga todo lo posible para cumplir con su cita programada y llegar a tiempo. Si se esta atrasando llamenos de cortesia y haremos todo lo posible para que su mascota se a vista.
No presentarse se refiere a citas que se cancelan con menos de 24 horas de anticipacion o clientes que no traen a sus mascota a la hora de la cita programada. Las citas por no presentarse estan sujetas a un cargo de $30.00. Nosotros entendemos que surgen circumstancias inevitables y pueden hacer cancelar dentro de las 24 horas. Las tarifas en estos casos pueden no aplicarse.
A firmar indica que ha leido, comprendido y acepta esta poliza.